Return Policy

Returning an item/s:

Here are the steps how:
Please  contac us and make a return request. Subject: Return Request + order # Please send us a detailed reason for your request and attach any information that can helps us determine this request. Depending on the situation you will receive an email response stating the acceptance or rejection of the return.  

(we do not provide return shipping labels) Ship items back with your packing slip inside. All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return. Ship the return package to: Return department /CSD, Online Orders 140012 Coral Gables,  FL 33114-0012

Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. ( you can provide the tracking information to the email sent to you with the acceptance) You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your returned product.
You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part. Our Standard Return policies applies to all items. 

Exchanges:
 If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, Artrin and/ or Coriodermina packing slip, or verification of purchase date).